At this time, we do not accept change of mind returns. Refunds are only possible if you have received an incorrect item, a defective item, a damaged item or if an item is missing from your order. For these cases we’re here to help! Please contact us within 7 days of receipt of your order to request for a refund.
If something’s gone wrong with your order, please live chat with us or email us at firstname.lastname@example.org together with some images and a description of the issue you’ve faced. Do note that returns must meet the some other conditions to be approved:
- Item must be in its original purchase condition and packaging must be unopened.
- Item must be returned with the official receipt / invoice.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- Items purchased on sale are non-exchangeable and non-returnable.
We reserve the right to reject any return that does not fulfil any of the above stated requirements. Thank you for understanding.
When your return is approved, we will credit your account with store credits equivalent to the refund amount so that you can shop again with ease.