Can I exchange an item? freyja Customer Care Admin Account October 17, 2018 03:34 Updated Follow We’re sorry but we don’t offer exchanges at this time. To learn more about our return policy, click here. Related articles What is your return/refund policy? Can I return an item to your retail store? Can I cancel my order? Who are we? What do I do if I received a product that is expired or close to expiry?